16.11.2022 09:00 09:15 |
Opening ceremony
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Wiktor Doktór (CEO, Pro Progressio)
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16.11.2022 09:15 - 09:30 |
Welcome to Łódź
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Adam Pustelnik (Deputy Mayor, Miasto Łódź)
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16.11.2022 09:30 - 10:15 |
GBS and BPO ecosystem in Łódź
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Adam Brzostowski (Director Business Development and International Relations Bureau, Miasto Łódź)
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Bartosz Budzewski (Market Value Stream Leader – EMEA, Philips Global Business Services)
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Miłosz Aleksander (Vice President, Head of Global Shared Services, Tate and Lyle GSS)
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16.11.2022 10:15 - 10:45 |
Coffee break
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16.11.2022 10:45 - 11:30 |
Global Business Services vs. SSC - differences and potential benefits
- Trends in creating business support structures:Shared Services Center vs. Global Business Services
- Potential opportunities resulting from the implementation of SSC / GBS model
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Ireneusz Jasielski (Head of Technology & Data Architecture, AstraZeneca)
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Justyna Wojdak (Manager, KPMG)
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Paweł Płocki (Head of SSC, Trumpf)
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Péter Kiss (International Business Development Advisor, KPMG)
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Rafał Stawasz (SSC Director, XSYS Global)
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Wojciech Bieniek (Associate Director GFS Science R&D Units, AstraZeneca)
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16.11.2022 11:30 - 12:15 |
GBS Case Study: Supply Chain in theory and real life
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Igor Siedlarski (Senior Manager, KPMG)
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Katarzyna Lazarevic (Senior Supply Chain Director GBS EMEA, Philips Global Business Services)
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16.11.2022 12:15 - 13:15 |
Lunch
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16.11.2022 13:15 - 14:00 |
Processes based on knowledge and decision-making - trends in shared service centers
- Trends in developing the catalogue of services - expanding the scope of activities performed by the center within the existing processes and new functions supported by the centers
- Change in the approach towards SSC service catalogue: expanding it with activities based on specific knowledge and decision-making
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Ildikó Matyi-Raczki (Director of the Finance Process Advisory and Resourcing Team, KPMG Hungary)
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Paweł Rychlik (Senior Manager, KPMG)
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16.11.2022 14:00 - 14:45 |
Current and future recruitment and retention of employees in GBS
- The main recruitment challenges - their evolution, the impact of sector development and the macroeconomic situation on recruitment
- How to build employee engagement and loyalty?
- Is the sector doomed to high employee turnover?
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Anna Daszczyńska (HR Director, ING Hubs Poland)
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Kacper Grabowski (Director, Michael Page)
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Marcin Janiszewski (Vice President, Elekta Business Services)
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Michał Kasprzyk (Head, Alcon Global Services)
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16.11.2022 14:45 - 15:15 |
Coffee break
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16.11.2022 15:15 - 16:00 |
Reshaping the business by GBS data & analytics. Data Analytics & Research as a service.
Format: Debate with active audience
- Data analytics & Data Research – services of the future?
- Data-driven business – does really exist in GBS?
- GBS – owners of data and metrics – realizing the benefits
- Centralizing the analytical functions
- Available research Tools and methodologies in GBS
- Identifying Data Professionals
- Upskilling and reskilling of Data & Analytics Teams
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Michał Bielawski (Managing Partner, CFO, Adaptive Solutions and Advisory Group)
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16.11.2022 16:00 |
Closing of first day
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Wiktor Doktór (CEO, Pro Progressio)
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16.11.2022 19:00 - 22:00 |
Networking Night
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17.11.2022 09:30 - 09:45 |
Second Day opening
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Wiktor Doktór (CEO, Pro Progressio)
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17.11.2022 09:45 - 10:30 |
SLA/MSA - How to mange expectations, service quality and effectivness improvement?
Pragmatic tips allowing successful cooperation between SSC and Business, not only in theory.
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Igor Siedlarski (Senior Manager, KPMG)
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17.11.2022 10:30 - 11:00 |
Coffee break
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17.11.2022 11:00 - 11:45 |
Office strategy for GBS for 2023
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Joanna Gralewska (Sales Manager for Central and North Poland, .mdd)
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Konrad Krusiewicz (Founder, CEO, The Design Group)
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Tomasz Leśniewski (Head of Shared Service Center Poland, Clariant GBS)
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Zuzanna Krech (Associate, Regional Director Central Poland, Cushman&Wakefield)
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17.11.2022 11:45 - 12:30 |
GBS as an enterprise value creator - working capital optimization through collection & procurement
- Can my SSC/GBS organization be perceived as a business partner and not only as a cost centre?
- How SSC/GBS organization can create value for your business?
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Igor Siedlarski (Senior Manager, KPMG)
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Paweł Rychlik (Senior Manager, KPMG)
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Waldemar Nowak (Founder, CEO, Automation Innology)
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17.11.2022 12:30 - 13:30 |
Lunch
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17.11.2022 13:30 - 14:15 |
Pressure to increase salaries in SSC - HR, automation, skillset solutions, appropriate SLA management
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Anna Czyż (People & Culture Senior Manager, Warner Bros. Discovery)
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Dorota Nowak (CEO, HCIT Masters Advisory)
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Katarzyna Zalewska (SSC Head, Husqvarna Shared Services Centre)
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Paweł Rowicki (Head of Shared Services Transformation, ISS)
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Piotr Jarosz (Director in Shared Service and Outsourcing Advisory, KPMG)
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17.11.2022 14:15 - 14:30 |
Quick coffee
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17.11.2022 14:30 - 15:15 |
Macroeconomic snapshot for Poland & Europe
HSBC Bank Presentation
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Piotr Górnicki (Acting Head of Markets and Securities Services for Poland, HSBC)
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17.11.2022 15:15 - 15:45 |
From Poland to Kosovo – ITP Prizren as a Partner Location for Service Delivery
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Benjamin Cornils (Technical Adviser at the Digital Transformation Center, ITP Prizren)
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17.11.2022 15:45 - 16:10 |
Will Poland still be attractive for GBS / BPO projects?
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Paweł Łopatka (Senior Vice President, Customertimes)
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Piotr Jarosz (Director in Shared Service and Outsourcing Advisory, KPMG)
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Wiktor Doktór (CEO, Pro Progressio)
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17.11.2022 16:10 - 16:15 |
Event's summary
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Wiktor Doktór (CEO, Pro Progressio)
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